TAILORED EXECUTIVE SUPPORT DEVELOPMENT

BUILD STRATEGIC CAPABILITY WHERE it MATTERS MOST

STRENGTHEN TEAM PERFORMANCE through INTENTIONAL DEVELOPMENT

Executive support development should be intentional, context-specific and aligned to the realities of senior leadership environments. My approach is grounded in deep, first-hand experience supporting CEOs and Chairs, and an understanding of how executive support functions at its best within complex organisations.

I design and deliver tailored development programs that strengthen judgement, prioritisation and strategic contribution across executive support teams. The focus is not short-term uplift, but sustainable performance — reducing friction, increasing effectiveness and ensuring teams are equipped to operate confidently and consistently at senior level.

DESIGNED for CONTEXT not GENERIC DELIVERY

Every organisation operates within its own leadership context, expectations and pressures. My work reflects that. I design development programs informed by real executive environments, applied research and practical experience — ensuring relevance at both team and organisational level.

Each engagement is tailored to the specific goals, dynamics and maturity of the executive support function. Programs are designed to adapt over time, supporting sustained capability development rather than short-term uplift.

MASTERCLASSES FOR TEAMS

DEVELOP TEAM CAPABILITY through STRATEGIC MASTERCLASSES

These masterclasses are designed as focused, high-impact interventions for executive support teams. They create space to address specific capability gaps, recalibrate expectations, and strengthen how teams operate within senior leadership environments — without the disruption of longer programs.

Each masterclass is designed to be focused, practical and immediately applicable. Sessions combine structured discussion with applied exercises and clear action-setting, ensuring learning translates into how teams operate in practice.

Light pre-work is used to tailor content to the specific context and priorities of the organisation. Sessions can be delivered as individual masterclasses, or combined into a half-day or full-day engagement to address multiple capability areas in a single, cohesive program.

TOPICS INCLUDE:

  • Session outcomes:

    • Understand how shifting organisational priorities reshape expectations of executive support and what leaders now rely on day to day.

    • Learn to read signals from leadership behaviour, market conditions and internal dynamics to anticipate needs rather than react to them.

    • Build confidence navigating AI, automation and ongoing ambiguity while maintaining the human judgement leaders depend on.

    • Shift from reactive execution to shaping the conditions that help leaders think, decide and move faster.

    • Develop critical and creative thinking to actively reshape your role so it remains relevant, high-value and aligned to evolving organisational demands.

  • Session outcomes:

    • Recognise patterns of micro-stress and how they quietly erode clarity, confidence and decision quality over time.

    • Learn practical strategies to protect cognitive load while delivering at a senior level.

    • Understand how individual behaviours and working habits amplify or reduce micro-stress across the wider system.

    • Shape team rhythms and workflows that reduce reactivity and unnecessary friction.

    • Build personal ways of working that support consistent, high-quality performance without burnout.

  • Session outcomes:

    • Understand how workplace conditioning and inherited narratives shape how executive support professionals perceive their role, authority and value.

    • Identify limiting patterns that reduce effectiveness, including over-functioning, perfectionism and over-accommodation.

    • Build confidence and personal agency to lead the role with intention rather than waiting for permission.

    • Strengthen professional identity to operate with grounded authority in complex leadership environments.

    • Learn to interrupt unhelpful dynamics and step into fuller contribution with deliberateness.

  • Session outcomes:

    • Understand the cues that shape how senior stakeholders perceive you and your contribution.

    • Build a recognisable professional presence and brand, grounded in clarity, reliability and strategic contribution.

    • Show up with confidence and steadiness in high-stakes moments.

    • Make small, deliberate adjustments that materially elevate how your work is received.

    • Strengthen your ability to represent leaders with consistency and confidence.

  • Session outcomes:

    • Learn how to brief leaders with clarity, accuracy and context so they can decide quickly and with confidence.

    • Strengthen your ability to synthesise complexity and surface the essential “so what” in high-pressure contexts.

    • Build language that influences outcomes without relying on positional authority.

    • Understand how communication flow shapes pace, alignment and decision quality across the organisation.

    • Calibrate communication to meet the standard senior leaders expect and rely on.

  • Session outcomes:

    • Identify the work beneath the work and make that contribution tangible and trackable.

    • Recognise your own impact with precision so you can articulate it clearly and confidently.

    • Translate day-to-day activity into outcomes that map to leadership priorities and organisational objectives.

    • Build simple habits and artefacts that surface contribution without self-promotion.

    • Communicate value in ways that support recognition, growth and opportunity.

  • Session outcomes:

    • Map career direction to emerging organisational needs, not just current role demands.

    • Build capability in areas that move you into higher-value contribution over time.

    • Learn how to create opportunities through how you work, not just wait for formal progression.

    • Position yourself for growth by aligning with evolving business priorities and expectations.

    • Leave with a clear, strengths-informed direction that supports long-term relevance and momentum.

  • Session outcomes:

    • Establish a shared north star for what high-quality support looks like in your organisation.

    • Create a common benchmark of excellence so leaders experience consistency across the support function.

    • Reduce friction, rework and misalignment by aligning ways of working across the team.

    • Strengthen collaboration and communication flow between executives, support teams and key stakeholders.

    • Build a collective team identity that lifts credibility, cohesion and performance across the organisation.

BESPOKE STRATEGY DAYS

ALIGN CAPABILITY, DIRECTION and EXPECTATIONS through STRATEGY SESSIONS

Strategy Days create dedicated space for executive support teams to step back from day-to-day demands and focus on alignment, expectations and strategic direction. These sessions are designed to clarify how executive support operates within the organisation, surface what is working, and identify where shifts are required to better support leadership priorities.

Each engagement is intentionally designed to reflect the organisation’s context, leadership environment and objectives. Rather than generic facilitation, Strategy Days focus on practical outcomes — strengthening decision support, improving alignment across teams, and enabling executive support functions to operate with greater confidence and consistency.

Every Strategy Day begins with a structured discovery conversation to define objectives, scope and desired outcomes. From there, I design a tailored agenda that brings the right topics into focus and supports meaningful progress. Sessions can be delivered as a half-day, full-day or multi-day engagement, in person or virtually, depending on organisational needs. A detailed proposal is provided in advance, outlining focus areas, structure and delivery approach.

SPEAKING

ENGAGE your TEAM with a CREDIBLE, CONTEXT-LED SPEAKER

My speaking work draws on extensive experience operating within senior leadership environments, including supporting CEOs and Chairs in high-pressure contexts. I combine real-world insight with narrative and perspective that challenges teams to think differently about their role, their impact, and what’s possible when executive support is done well.

Sessions are engaging, grounded and designed to resonate — offering clarity, momentum and a renewed sense of purpose without slipping into generic motivation. Audiences leave with a stronger understanding of how their work connects to leadership, performance and organisational outcomes.

I speak at conferences and organisational events globally, with both in-person and virtual delivery available.

A PROVEN TRACK RECORD in DEVELOPING HIGH-PERFORMING EXECUTIVE SUPPORT TEAMS

With nearly three decades of experience working at the most senior levels of organisations, I bring a deep understanding of what effective executive support looks like in practice. My background includes supporting CEOs and Chairs, leading executive support functions, and operating within complex, high-pressure environments across multiple sectors.

Today, I work with organisations as a trainer, advisor and speaker — translating that experience into structured development that strengthens capability, judgement and strategic contribution across executive support teams. My work is grounded in real leadership environments and focused on outcomes that matter at organisational level.

Alongside this, I bring a strong understanding of sustainable performance. My training is informed by evidence-based approaches drawn from positive psychology, mindfulness and applied wellbeing practices, ensuring teams are supported to operate at a high level without compromising clarity, resilience or long-term effectiveness. This balance is essential in senior environments — and is deliberately embedded into every program I deliver.

  • “Thank you Rachael it felt so good to feel seen and gain further knowledge on how to increase my impact.”

    - Lucy

  • “Everything I’ve been looking for! Something that covers all of the topics which I’m currently dealing with. An answered prayer.”

    - Shelley

  • “Rachael’s depth of knowledge and the tools offered were 100% useful. Loved the session!”

    - Tess

  • “Everything! Every topic was of value and provided great insight and tools on how to perform strategically in my role. Rachael was fabulous.”

    - Catherine

  • “One of the most impactful professional learning sessions I’ve attended.”

    - Di

  • “Thank you for helping me understand my worth and the value I bring to work every day. Today was inspirational, educational and the content really hit home – I can’t wait to put things into action!”

    - Pauline

  • “I really needed this session. I had lost focus and was feeling overwhelmed. This has given me clarity and actionable steps I can’t wait to implement.”

    - Alexis

  • “Rachael was incredible! Could listen to her all day. Very informative, amazing insights and tips to take away and work with.”

    - Lauren

  • “Rach you are brilliant! Loved every bit of your content and it’s opened my mind in big ways.”

    - Lisa

  • “Rachael gave a deep blend of industry insights and practical, actionable strategies.”

    - Kathryn