I pride myself on doing things differently. My career experience taught me valuable lessons about confidentiality, discretion, leading with purpose and the importance of customer listening. I carry these lessons into the way I conduct my business.

Discretion: I respect my client’s privacy. Unless a client shares that they’re working with me first, you won’t see me share who I’m working with publicly or on socials. Testimonials are only ever shared on a first name basis for the same reason.

Relevance: I don’t rinse and repeat classes or talks. Why? The landscape is perpetually in motion and needs evolve quickly. I have almost three decades of experience to draw from, but I don’t lean on that alone. Quality content is critical to create impact and my corporate work is tailored to ensure I meet the unique needs of each team. I stay ahead of trends and include current, cited research in all of my offerings. I also regularly conduct research across the global assistant community to ensure what I’m sharing is relevant for the needs of assistants and organisations today. I keep my finger on the pulse.

Integrity: A common group coaching practice is to re-purpose call recordings to create on-demand classes or for future students to view. I never do this. I also only partner or collaborate with people and businesses that operate with integrity. If a client would like to work with me and their need is not in my wheelhouse, I refer them to another trusted trainer who can support them.

Respect. I believe until we are all treated fairly, none of us can truly thrive. Cultural sensitivity is front of mind for me, and with every geography I work in. Having had an international career, I am tuned into the unique needs of different cultures. All of my corporate classes begin with an Acknowledgement of Country, even where there is an international audience. I use inclusive language in my materials and classes.

Giving back: My podcast guests are people who are making a difference in the world. I offer free classes so all assistants have access to learning and development. My business donates to many charities including: Breast Cancer Australia, Share The Dignity, SecondBite, Women’s Spirit Project, Sheldrick Wildlife Trust, UNICEF and DV Safe Phone. Since being in business I’ve offered scholarship places in my courses to disadvantaged assistants experiencing genuine hardship. I also periodically teach free meditation and earth mindfulness classes in my local community to ensure everyone has access to practices that support mental health.