Executive Assistant Development: In-House Training for Teams
These development sessions are the most requested, high-impact topics that consistently deliver what executive assistants need — and what executives and organisations value most. Designed to meet the demands of today’s fast-moving workplaces, each session is continuously refined to stay relevant as technology, expectations, and ways of working evolve.
These sessions are delivered as private, in-house training for organisations and teams. They are not public or open-enrolment events.
“This is not soft skills training. It’s strategic capability building for the people who keep the business moving.”
These development sessions are the most requested across industries and consistently deliver what executive assistants need — and what executives and organisations value most.
Designed to meet the demands of today’s fast-moving workplaces, each topic addresses critical capabilities while being continuously refined to stay relevant as technology, expectations, and ways of working evolve.
Sessions can be adapted to suit your team’s structure, priorities, and timing. Custom sessions are also available upon request for teams with specific development goals or focus areas.
SESSIONS:
Identify and Articulate Your Impact
If your value isn’t visible, it can’t be rewarded. This session helps executive assistants uncover the true business impact of their work — especially the strategic contributions that are often overlooked because they’re seamless, behind-the-scenes, or hard to measure.
Whether it’s protecting executive time, strengthening stakeholder trust, shaping workflows, or keeping the business moving during change, the impact is real — it just needs to be clearly seen and communicated.
Participants will learn how to reframe their value, identify what moves the needle, and articulate it with confidence and clarity. This is how EAs move from being seen as support to being recognised as critical talent — and turn invisible effort into measurable influence.
High-Performance Mindset
High performance isn’t just about output — it starts with how you think. This session challenges the silent conditioning many executive assistants carry from years spent in service to others — the programming that tells you to stay small, be reactive, or wait for permission.
We’ll uncover the blind spots that hold you back, shift the mindset that shapes how you see your value, and build the inner foundations for sustainable, lasting confidence. With practical tools to support personal growth, participants will develop the kind of mindset that fuels self-belief, career progression, and unshakable impact — no burnout required.
From Good to Great: Elevating Admin Team Culture
High-performing admin teams don’t just support the business — they shape how it runs. This session explores what happens when administrative professionals operate as a united, strategic force.
We’ll unpack the DNA of truly aligned admin teams — with a focus on building a shared team brand, creating consistency across ways of working, and amplifying value through cross-functional collaboration. Participants will learn how to work in sync, strengthen internal influence, and become a centre of operational excellence that drives business performance from behind the scenes.
When EAs move from silos to synergy, they don’t just elevate the culture — they become culture-setters.
Beyond Future-Proofing: Positioning Yourself to Lead What’s Next
In a world defined by rapid technological change, economic volatility, and evolving expectations, traditional career planning isn’t enough. Future-proofing is no longer about safety — it’s about relevance, visibility, and adaptability.
This session introduces a brand-defining concept: becoming a Futurist in your career. Participants will learn how to anticipate what’s coming, shape their role proactively, and position themselves to lead — not just respond to — change.
We explore the intersection of AI, hybrid work, shifting executive needs, and personal brand — including how to harness the AI advantage to elevate performance, increase value, and work more strategically.
Participants will also learn how to set career-defining goals that go far beyond their job description, and adopt practical, on-the-job learning strategies that accelerate growth, visibility, and influence.
This is a recalibration for long-term career success — practical, strategic, and built for the world we’re actually working in.
Personal Brand: Becoming Known for Value, Not Just Competence
In a world where AI can replicate tasks, what sets you apart isn’t just what you do — it’s how you're known. This session positions personal brand as a strategic career asset for executive assistants, showing how intentional visibility and presence unlock not just recognition, but real opportunity.
We explore how the definition of value has shifted — and why building a personal brand is now essential to staying relevant, visible, and influential. Participants will learn how to communicate their unique strengths, shape perception with purpose, and align how they show up with the kind of impact — and opportunities — they want to attract.
This isn’t about self-promotion. It’s about making sure the right people see the right things — and ensuring your value is not only felt, but remembered. Because in a fast-changing world, the personal brand you build today shapes the doors that open tomorrow.
Facilitating Change: Reclaiming Your Power in Times of Uncertainty
Change is no longer the exception — it’s the constant. But instead of just enduring it, executive assistants have the opportunity to lead from within. This session helps participants shift from being passive recipients of change to strategic operators who seek opportunity in uncertainty.
We explore how to mentally and energetically protect yourself in times of disruption — especially when you’re the shock absorber of the organisation. Participants will learn how to reset in moments of change, reassert their influence, and reframe their thinking to uncover career and leadership opportunities others miss.
With practical strategies and case studies from real-world scenarios, this session equips EAs to stay steady, visible, and valuable — not despite change, but because of how they navigate it.
Power Under Pressure: Protecting Energy and Influence in High-Stakes Roles
Support roles carry weight few people see — the constant digital demands, the emotional load of being the safety net, and the pressure of holding everything (and everyone) together. This session is designed to prevent burnout before it begins by equipping executive assistants with the tools to protect their energy, set healthy boundaries, and sustain high performance over the long term.
We explore the deep impact of modern work — from always-on technology to absorbing the stress of others — and how to build a healthier relationship with pressure, responsibility, and pace. Executive assistants are cultural anchors in their organisations, with the power to model healthy habits, reduce micro-stress, and influence the rhythms that shape team wellbeing.
Grounded in Rachael’s certification as a wellbeing practitioner and backed by current research, this session is a recalibration — a reminder that high performance should never come at the cost of your health, clarity, or confidence.
Transactional Excellence: The Untapped Power of Operational Impact
Not every EA role is strategic — but every EA can be impactful. This session is for the executive assistants whose work is deeply operational, often behind the scenes, and absolutely essential to the health and success of the business.
We challenge the misconception that transactional means low value. Participants will learn how their consistency, precision, and reliability create operational stability — the kind that prevents errors, meets compliance requirements, and enables senior leaders to focus on strategic work. They’ll uncover where and how they already create impact, and how to identify the metrics and moments that demonstrate their value.
This session also introduces a future-forward mindset: how to evolve while staying rooted in excellence, how to build a toolkit for sustained success, and how every task — no matter how routine — ladders up to a higher organisational purpose.
Whether or not you see yourself as strategic, this session proves what you are — a subject matter expert, a centre of excellence, and a key player in what keeps the organisation running, compliant, and thriving.
Strategic Operational Mastery: Team Collaboration, Workflow Design, and Reducing Micro-Stress
This advanced session is for teams seeking to elevate beyond survival mode and design ways of working that create ease, reduce reactivity, and improve cross-functional collaboration. Participants will learn how to shape workflows, reduce micro-stressors, and create a sustainable rhythm of work that drives business performance. The training also includes strategies for refining handovers, optimising interdependencies, and creating transparent collaboration to ensure operational effectiveness.
Elevated Communication and Navigating Conflict
Clear, confident communication isn’t a soft skill — it’s a strategic one. This session empowers participants to increase their influence by mastering the conversations that shape trust, alignment, and performance every day.
We’ll explore how to deliver feedback that drives change, navigate conflict without fuelling tension, and communicate with clarity — even under pressure. From polished business writing to high-stakes dialogue, participants will develop the tools to speak up, be heard, and handle the moments that make or break culture.
Because when communication is elevated, everything else follows — collaboration improves, outcomes sharpen, and teams show up at their best.
“Organisations don’t rise to the level of strategy — they rise to the quality of execution. And no one holds more of that power than high-performing EAs.”
Delivery Options
Each session is designed to deliver high-impact learning tailored to your team’s needs. Where appropriate, an anonymous team survey can be included to surface key challenges and shape the session content, ensuring the experience is relevant, practical, and immediately actionable.
Delivery formats include:
Keynote Talk (45–60 minutes)
Masterclass (90 minutes – one topic)
Interactive Workshop (2 hours)
Half-Day Training (4.5 hours)
Full-Day Training (up to 8 hours)
Important Considerations:
We recommend a minimum four-week lead time to allow for survey integration and customisation.
Where travel is required — particularly for early morning sessions — return economy Qantas flights from Melbourne and overnight accommodation will be included to ensure a smooth and timely delivery in the event of travel delays.
Pricing is provided upon request.
Each engagement is tailored to your organisation’s needs — whether it’s a keynote, masterclass, or full-day training. Pricing reflects the scope, format, and logistics involved, ensuring you receive a fair and transparent proposal based on what’s required to deliver impact.
This flexible approach allows for meaningful customisation while maintaining clarity around cost and value.
Each engagement is tailored to your organisation’s needs — whether it’s a keynote, masterclass, or full-day training.
Pricing reflects the scope, format, and logistics involved, ensuring you receive a fair and transparent proposal based on what’s required to deliver impact.
This flexible approach allows for meaningful customisation while maintaining clarity around cost and value.
“For the ones holding it all together behind the scenes — these sessions are a reminder that your work matters, your influence is real, and your growth deserves investment.”
“Rachel is warm, compassionate and has a rock solid depth of corporate knowledge that helps her truly understand the issues faced by administrative staff at all levels. From team assistants to c suite executive assistants.”
What Your Team Receives
Customised Content
Each session is informed by insights gathered through a pre-event anonymous team survey, allowing the content to address both surface-level challenges and deeper team dynamics for maximum relevance and impact.
Interactive Learning
Expect a highly engaging experience with meaningful discussion, thought-provoking exercises, and actionable strategies participants can apply immediately.
Personal Action Plans
Participants will develop tailored action plans during the session, aligned with both individual growth and organisational goals — ensuring momentum beyond the event.
Participant Workbooks
Each attendee receives a workbook to support ongoing reflection and application, as well as a summary of key slides and takeaways to revisit post-session.
Post-Event Support
To ensure continuity and integration, Rachael offers one open inbox day following the session, providing space for participants to ask questions and receive further guidance.
Clients include - please keep logos page as social proof, including these 2 newer ones
Clients Include:
“Capability at the top is visible. Capability in support roles is often silent — until it’s developed, articulated, and strategically leveraged.”
“Rachel has the ability to dive into what is holding her clients back, equip them with the confidence and tools needed to send them off to conquer the world.”
“The rhythm of a team is often set by its assistants — when they’re empowered, the culture strengthens, collaboration improves, and performance flows.”
Ready to Move Forward?
Thank you for your interest.
It’s a genuine privilege to support organisations in unlocking and empowering the engine room of the business. This work is personal for me, and I’m passionate about helping teams achieve meaningful, measurable impact.
If you'd like to explore how I can support your team, simply share what you see as your current needs or focus areas, and I’ll provide a quote.. A 50% deposit is required to secure your date and begin content preparation. Quotes are valid for 3 months.
I’d be honoured to support your team in achieving your objectives — and deliver an experience that truly makes a difference.